Blog archive
407 Dasha articles about voice AI, conversational AI, and building production-ready agents.
2020
- Behind the scenes: the early history of voice technologies in 6 short chapters
Voice technology can work miracles these days: today’s digital assistants can be as small as tea cups, but the first voice recognition devices were almost the size of an entire room. Ever wonder how – and when – it all started?
- 3 reasons why offshore lead generation is not the best choice. How to get more leads without breaking the bank?
Do you really think you should outsource lead generation offshore? Let me change your mind.
- Here are 3 things that will ruin your BPO. And here’s how to save it
The call center outsourcing market has lately been booming and estimated at USD 75 billion. But recent pandemic disruptions have taken their toll on the industry, bringing old problems to light and creating new ones (enter WFH).
- You’re drunk, GPT-2, go home! AKA Neural text generation gone wrong
GPT-2 and other tools now can generate texts. But so far, the results are not that... impressive. Let's talk about Neural Text Degeneration.
- How was the future of AI shaped in the 1940's by Turing?
What if I told you that Alan Turing’s work started impacting today’s study of AI before computers were invented?
- Tracking average handle times can ruin your call center. Why and how to fix it?
Average Handle Time. Out of all call center metrics and industry standards, AHT sticks out like a sore thumb. Managers chase it, call center operators hate it. Let’s dig in and try to figure out the value of this metric, as well as its impact on your call center’s day to day productivity - both…
- “Your call is important to us.” How to make sure long wait times are gone without hiring more operators
Everybody hates long wait times. Here is how you make them history.