Blog archive

Whether you need to drown out extraneous noise in recorded speech, get rid of echoes, or simply separate the voice from the music, this guide can be very helpful to you. It's okay if you've never worked with Speech Enhancement models and Denoising tools - I’m here to describe all the steps and…

Let’s say you have a working and a developer-friendly .NET ecosystem. There are a lot of services and your team doesn’t cherish the idea of having a service built without .NET. Additionally, there is a pending request to develop software to serve some machine learning models.

In the process of Dasha's dialogue with a person, depending on the phrase said by the person and the algorithm implemented in DashaScript, Dasha chooses a response phrase. After that, to convey that phrase to the person, the TTS service comes into play.

In this post, we will be addressing the quality of machine learning algorithms for solving classification problems. We will consider the "recall-precision" curves as well as Gain, Lift, K-S (machine learning curves), and a table for analyzing profitability. Most importantly, we will define all…

My name is Ilya, and as a machine learning researcher, it’s kind of my duty to think about AI and the impact it has on our reality. In my previous article, I tackled questions that you might have tried to wrap your mind around: will AI take our jobs – and if so, which ones would be the first? And…

We’ll talk about two things - a deep learning approach that solves the problem of reducing the sample size and an even more ambitious task - creating synthetic data that stores all the useful information about the sample. In this post you'll be learning to distill, so to speak.

This blog post is for you, Python lovers. Last year there was an experiment conducted.

Let’s see how you can easily create a voice & text assistant, and teach it to control your robot vacuum cleaner like Xiaomi or iRobot.

If you’re considering voice AI as a way to boost your call center performance, sooner or later you’ll face the big question: should you use synthesized or pre-recorded speech for AI voice output?

Let’s discuss the highlights of the recent speech separation and recognition challenge as well as some tricks used by the winners.

Voice technology can work miracles these days: today’s digital assistants can be as small as tea cups, but the first voice recognition devices were almost the size of an entire room. Ever wonder how – and when – it all started?

Do you really think you should outsource lead generation offshore? Let me change your mind.

The call center outsourcing market has lately been booming and estimated at USD 75 billion. But recent pandemic disruptions have taken their toll on the industry, bringing old problems to light and creating new ones (enter WFH).

GPT-2 and other tools now can generate texts. But so far, the results are not that... impressive. Let's talk about Neural Text Degeneration.

What if I told you that Alan Turing’s work started impacting today’s study of AI before computers were invented?

Average Handle Time. Out of all call center metrics and industry standards, AHT sticks out like a sore thumb. Managers chase it, call center operators hate it. Let’s dig in and try to figure out the value of this metric, as well as its impact on your call center’s day to day productivity - both…

Everybody hates long wait times. Here is how you make them history.