Supervisor Escalations in Call Centers
“May I please speak to your supervisor,” is one request that customer care representatives dread receiving from disgruntled customers who may not be happy with the level of care afforded to them.
Escalation calls are impossible to avoid, given the nature of customer care work. However, it’s important to ensure that call escalations don’t get out of hand and that any escalated calls are promptly handled with the highest level of professionalism.
Other than active solutions to customer escalations, we will be discussing proactive solutions to call escalations using AI solutions. Let’s get started: