What will cutting agent costs 3x mean for your BPO?
Transfer existing processes to Dasha AI
Thinking about increasing your margins?
You have customers. What if you could make their business even more efficient? BPOs can deploy the following Dasha AI apps across their entire customer network because most companies need:
timely customer feedback
sales and upsells
Don’t let repetitive tasks wear down your best agents!
Humans dread mind-numbing tasks. And honestly, a lot of contact center work is repetitive, and it may wear down your smart and educated agents who relish challenges. What about delegating the repetitive tasks to AI BPO solutions that you can build with Dasha.AI?
Leverage the best aspects of AI and machine
It’s true. Machines are not smarter than you. But they are certainly better at some tasks. TheyThey are better at working 24/7 non-stop. An AI can always be on shift. For automatic repetitive tasks —think asking for feedback or capturing customer information — it’s best to let the AI do the work.
Worried about future workforce disruptions?
WFH disruptions really messed with call centers this year. What if something else happens to disrupt your human workforce?
Automating large chunks of conversations that happen at your call centers will ensure you are prepared for any future force majeure.
Struggling to hit client performance goals?
A lot of stress and pressure comes with contracts where performance is tied to compensation. BPOs may even suffer revenue penalties if they fail to hit critical customer service KPI metrics.
Building the best BPO automation software with Dasha can help improve key KPIs, including ticket volume, ticket backlog, Average Resolution Time, Average First Response Time, and more.