The speech and voice recognition market is projected to grow up to $21.5bln worldwide by 2024.
Why Voice? It is the only native interface for human communication. It has been neglected for visual interfaces because voice technology simply was not at the level required for seamless communication. This is changing rapidly.
The most common business uses of voice technologies are:
Call Center Automation
Voice tech is everywhere
Almost every car rolling off the line has voice-first technology integrated. 77 million Americans use voice interfaces in their cars every day. By next year up to 50% of all internet searches will be voice based which means SEO has to adapt.
SAP is using Alexa to put valuable data in front of their employees.
Salesforce is enabling customers to get key tasks for the day with Einstein.