Business Types
Industries & Functions
4 minute read
Buying leads is something many business owners have contemplated at some point. Those that actually did buy split into two camps: while some quite enjoyed the experience, others wouldn't wish it upon their worst enemy.
Dasha Smirnova
6 minute read
Not so long ago, I took a really close look at how COVID disrupted the call center industry. The chaos caused by lockdowns across countries, the hurdles of switching to WFH, the agents under tremendous strain – it’s all still fresh in our minds. It might be that your call center was not exempt either.
Dasha Smirnova
6 minute read
GPT-2 and other tools now can generate texts. But so far, the results are not that... impressive. Let's talk about Neural Text Degeneration.
Vlad Chernyshov
2 minute read
Ruin is not an option.
Dasha Smirnova
3 minute read
The home care industry is becoming more competitive on more than one front. Are you sure you have what it takes to beat the competition?
Dasha Smirnova
7 minute read
Let’s discuss the highlights of the recent speech separation and recognition challenge as well as some tricks used by the winners.
Dmitry Obukhov
5 minute read
What do your customers think about your call routing?
Dasha Smirnova
2 minute read
The COVID-19 pandemic exposed many weaknesses in our old business and economic structures. Call center preparedness was one of them. To make it through, you might need to embrace AI and automation.
Dasha Smirnova