11 minute read
A voice agent can understand a menu perfectly and still fail when it presses a key. Dual-tone multi-frequency (DTMF) reliability depends on tone transport, timing, call state, carrier behavior, and proof that the interactive voice response (IVR) system accepted the input. Technical teams need an…
Dasha.AI Team
16 minute read
An AI voice license must cover more than access to a voice model. A production team needs a traceable rights chain for the speaker, source recordings, model creation, generated output, deployment channels, payment, and termination. This guide explains how to specify those rights and enforce them in…
Dasha.AI Team
13 minute read
TCPA risk in voice AI turns on the campaign: who is called, why, which technology speaks or dials, what consent or exemption applies, and which controls preserve proof. A platform cannot make that campaign compliant. This guide shows production teams how to translate counsel-approved U.S. federal…
Dasha.AI Team
11 min
A useful AI cold-calling script works as a branching talk track. It needs a relevant opener, one discovery question, concise objection paths, an explicit next step, and safe exits. Use the reusable prompt and templates to draft that system, then map it to intent detection, interruption handling,…
Dasha.AI Team
12 minute read
Do Not Call (DNC) scrubbing determines whether an outbound call should be blocked before a dialer or AI voice agent receives it. The engineering challenge is keeping registry data, company opt-outs, exception evidence, queued calls, and audit records consistent at the moment of dial. Here is a…
Dasha.AI Team
15 minute read
A phone payment can put agents, telephony, recordings, transcripts, AI systems, and service providers into Payment Card Industry Data Security Standard (PCI DSS) scope. The safest default is to isolate payment-account data in a dedicated capture path and return only a non-sensitive result to the…
Dasha.AI Team
15 minute read
Knowledge-based authentication (KBA) can reduce repetitive verification on voice calls, but it is a weak standalone security boundary. A production design uses dynamic questions as one risk signal, keeps policy outside the language model, limits retries, and steps up to a possession factor or…
Dasha.AI Team
11 minute read
A provider may use ‘SIP line’ to mean a user account, a registered endpoint, or one concurrent call channel. That ambiguity becomes expensive when a voice-agent launch adds burst traffic, transfers, several phone numbers, and failover. The useful comparison separates the trunk, channel, number, and…
Dasha.AI Team
18 minute read
The best AI agent platform depends on which layer your team needs to buy. Dasha is our specialist pick for managed real-time conversational voice. Cloud services, enterprise control planes, and open-source frameworks fit different workloads. This comparison maps nine current options to their…
Dasha.AI Team
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