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The Dasha Blog
By Industry
10 minute read
What is conversational AI and what use cases do different industries use it for?
Conversational AI is a set of technologies that let a machine understand what is being said, evaluate what would be a contextually relevant response, and reply in a human-like manner. To recognize human speech and be able to talk like a human a set of machine learning (ML), natural language processing (NLP), text-to-speech (TTS), speech-to-text (STT), and named entity recognition (NER) tools are used.The conversational AI global market size is expected to grow from $4.8b (2020) up to $13.9b by 2025. Companies across various industries are quickly adopting conversational AI for business-specific purposes.Let’s explore what industries use conversational AI and what real-world problems they solve with it.
Anzhelika Minina, Citizen Developer
10 minutes
How to finally fully automate your Intercom customer conversations with a human-like conversational AI chatbot
Everyone loves Intercom. Intercom lets businesses communicate with customers or prospective customers in-app or on-website. Intercom is used to initiate support conversations, as well as sales conversations. On the business side, Intercom is generally manned by an employee, although it lets users (businesses) create simple bots.It’s a great technology. I think it can be made greater yet if one could automate the customer conversations that happen through it at a human level.
Aleksandr Alexashin, Engineer
11 minute read
How to automate logistics with an automated conversational AI package and delivery tracking system
Over 530 million packages are delivered per day by UPS, USPS, and FedEx alone. In order to manage such volume without the risk of losing customers due to overwhelmed customer support, logistics companies use automation.
Anzhelika Minina, Citizen Developer
11 minute read
Taking care of your shift employees’ health in the midst of the pandemic with an AI Covid symptom checker
There are still new cases and new variants and, while we are better equipped to fight Covid-19 than ever before, we must remain ever-vigilant. According to Healthline, over 50% of the U.S. population is now fully vaccinated. Yet being vaccinated doesn’t mean being fully protected from contracting the virus and getting infected.
Anzhelika Minina
6 minutes
How to deliver a delightful call center customer experience with conversational AI in 2021
It is generally accepted that, in running one's business, one must delight one's customers. A delighted customer stays a customer for longer and brings new customers on board. And it is significantly cheaper to gain new business by word of mouth, as opposed to through marketing efforts. Telephone support is a channel with historically low customer satisfaction ratings. While some may have you believe that phone support is dead and replaced by chatbots and service chats, don't believe the hype. The truth is that a large % of customers still prefer to reach out to their service providers via the phone.
Arthur Grishkevich, Citizen Developer Evangelist
12 minute read
Best restaurant online ordering system? Conversational AI! Or how to make pizza ordening easy with AI
According to Morgan Stanley’s research, 47% of restaurant customers prefer to call the restaurant directly to make an order. Phone ordering isn’t declining at the expected rate and phone call automation is one of the biggest reasons why.Voice ordering for restaurants is on the rise. Food chains are adopting artificial intelligence as means to cut operational costs, free their staff, and boost customer experience rates. Pizza restaurants are no exception. Domino’s was the first large pizza chain to take advantage of AI and automated telephone order taking for pizza.In this post, we will take a look at why restaurants use AI to automate delivery and takeout orders. We will also go through a tutorial on creating your own conversational AI pizza ordering app.
Anzhelika Minina
14 minutes
How to get a 90%+ completion rate on your customer feedback surveys and collect deeply actionable data with a simple conversational AI voice app
Some years back Gartner predicted that 89% of all companies will compete on customer experience. Today no one gets surprised by this. We love Apple, Amazon and Netflix because of the seamless experiences their respective platforms provide. Customer feedback surveys, collecting net promoter scores and customer satisfaction index are a big part of CX strategy for many companies and should be a big part for many more.
Arthur Grishkevich, Citizen Developer Advocate
10 minute read
AI in healthcare: is the industry ready for it and how does it use AI?
As the Healthcare Global Forecast to 2026 suggests, artificial intelligence (AI) use in healthcare is to experience an immense rise both in terms of revenue and patient health. While only a couple of years ago the use of AI in the healthcare industry was somewhat limited, nowadays the range of use cases is mind-boggling. Drug discovery, patient care, illness diagnostics, you name it. The use of AI in healthcare goes beyond helping with R&D and AI-powered diagnostic; the healthcare industry makes use of conversational AI to automate all sorts of processes.In this post, we’ll take a look at the possible uses of AI in healthcare.
Anzhelika Minina
2 minute read
The Top 5 Functions of Conversational AI in the Frontlines Today
What do you think when you hear the term Conversational AI?Alexa, Siri, Google’s Assistant?All are great examples of Conversational AI.Now watch the clip below, where Dasha.AI takes a food order from Arthur.
Paco Aguire, Head of BD Visionet, Founder BA Consulting