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Are you new to conversational marketing and wondering if it would be helpful for your business? The following article will walk you through an introduction to the strategy, how it can be performed by artificial intelligence, and the key features to think about when deciding if it is right for you. By the end of this text, you will also be able to make an informed decision about whether you would like to give Dasha AI’s services a try.
Growth and human resources are essential parts of organizational survival. Unfortunately, they can sometimes get in the way of each other. Maintaining a human resources department and customer service call center can be massive drains on company bottom lines. They are necessary evils that use up resources but do not generate revenue. However, by designing a scaling call center model, you can reduce the amount of resources these programs use without slowing your company’s growth down. The secret is using artificial intelligence.
Sales calls can quickly degenerate into long ramblings by the salesperson and the prospect completely missing the point of the call. It can even happen after the salesperson spends considerable time preparing. Both beginners and seasoned experts are vulnerable to sales calls mistakes such as rushing into the pitch before gathering insights into the customer’s challenges. Smart agents don’t rush into the call without talk tracks, which may contain questions to ask or a structure to follow. By going over all the important talking points and implementing all the best practices, they easily transition the prospect through all the important steps, moving them closer to closing the deal. In this article, we will go over the definitions and share a sales track checklist that you can begin using for more productive sales calls.
“May I please speak to your supervisor,” is one request that customer care representatives dread receiving from disgruntled customers who may not be happy with the level of care afforded to them. Escalation calls are impossible to avoid, given the nature of customer care work. However, it’s important to ensure that call escalations don’t get out of hand and that any escalated calls are promptly handled with the highest level of professionalism. Other than active solutions to customer escalations, we will be discussing proactive solutions to call escalations using AI solutions. Let’s get started:
You may be questioning: “Is customer service outsourcing right for my business?” It’s estimated that about 54% of companies rely on outsourced support teams to handle customer requests. For businesses that choose outsourced services, the decision is easily accomplished as third-party support teams offer many key advantages over an in-house support team from reducing the costs to expanding support coverage. Still, the choice is not without its peculiar set of challenges and risks. What’s more, businesses have to choose between an onshore versus an offshore outsourcing partner. In this article, we’ll consider everything you need to know about outsourcing customer service from prices to pros & cons. If you have an overstretched in-house support team, we will also hint at how conversational AI can streamline your operations by handling routine calls.
Life is pretty chaotic at an outdated call center, employing old approaches and tech. Customers get stuck in the queue for centuries. They listen to the same boring track on the IVR system intertwined with promotional messages and the promise that “Your call is important to us.” Agents deal with the same mind-numbing requests, and after a short stint, flee the company for greener pastures. The stress is crippling and runs wild.
Using chatbots in eCommerce is nothing new. Online stores were the earliest adopters of automated interactive messaging applications from as early as 2011. The bots bore the promise of making shopping easier by solving a lot of headaches for online retailers, from providing quick answers to customer FAQs to generating leads to offering product recommendations.
The now-coined Tech Boom that took place in the early 2000s transformed the playing field for corporate competition. To survive in today’s cut-throat market, your business needs to adopt available technology to operate more efficiently and serve your customers’ needs better. Conversational artificial intelligence (AI) is an example of one new type of technology that is easily accessible and can be incorporated into business at any level—even small mom-and-pop shops. Conversational AI is a technology that enables a computer program to partake in communication with people in real-time about literally anything the program is written for. The more the program communicates, the better it will get at conversation. It can be utilized in technology to provide customers with attention and service without expenditure on expensive human resources. This article will explain how enterprise AI chatbots can take your business to the next level.