Ever wonder how leading insurers are using AI to make their call centers hyper efficient?

Here is how.

How to get more conversions at a lower AHT?

Case study: using a real-time on-the-call AI support system, the #1 fastest growing insurance company, as per Inc. 500, has seen average call-handle times for their agents drop by as much as 45% and experienced a 52% lift in customer conversion rates.

A quicker way to onboard new hires

Case study: An insurance leader's agents usually take 20 to 24 weeks to reach a skill level regarded as “proficient”. Now with an agent-facing AI-powered virtual assistant they’re able to provide proficient-level service four weeks sooner.

The insurance industry contributed nearly $630 billion, or 2.9 percent, to the US gross domestic product in 2019, according to the U.S. Bureau of Economic Analysis.

In insurance, call centers are the frontlines, ensuring customer retention and prospect onboarding.

Increasing customer retention by 5 percent can increase profits by up to 95 percent.

Forrester

Explore articles from the report

How to sell more to happier customers with your insurance call center without hiring more people

AI is how you do it. Surprised? Think your customers are too important to speak to an AI? Are you sure your agents are not providing a worse level of service?

Read On

How to ensure your call center agents are always up to date on insurance rules and regulations and company policies

Your internal policies are almost as complex as the government regulations. How do you make sense of it all to help your agents serve your customers best?

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WTF is AI and how to get ready for call center automation?

The COVID-19 pandemic exposed many weaknesses in our old business and economic structures. Call center preparedness was one of them. To make it through, you might need to embrace AI and automation.

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Use Dasha's human-like conversational voice AI to

Process claims

Have to hire additional staff during high season?

Long wait times?

Grumpy agents?

WFH disruptions?

To find out how insurers are automating the first touch telephone response

Renew policies like never before

Customers switching to the competition?

If you put more effort into securing new business than into retaining your existing customers

To find out how insurers are increasing renewals 30% with Dasha AI

Survey every one of your customers

Low email and SMS survey response rates?

0-10 and 1-5 ratings keeping you from learning what your customers are really thinking about?

To find out how you can get valuable feedback with open questions from each of your customers

Microsoft Azure customer?

Dasha is a Microsoft Co-Sell Ready Partner. Buy our technology directly from your Microsoft Account Manager or on the Azure Marketplace.

Infrastructure and security

HTTPS encryption of all external web traffic
SIP (TLS) and RTP (SRTP) traffic encryption
OpenID Connect for API authentication
State of the art Kubernetes deploys
HIPAA compliant