Thought.ly vs Retell AI : Which one is better for your business?
AI voice agents are essential for businesses looking to streamline customer interactions, enhance operational efficiency, and drive growth. Both Thought.ly and Retell AI offer robust platforms designed to automate and optimize call operations, but they differ in their approach and feature sets. In this comparison, we'll evaluate Thought.ly's fully-integrated AI call center with detailed analytics against Retell AI's comprehensive feature set and scalability to determine which platform best meets your business needs.
A quick overview on Thought.ly and Retell AI
What is Thought.ly
Thought.ly provides AI voice agents for call centers, handling both inbound and outbound calls for customer service, sales, and marketing. Unique features include real-time data visualization, comprehensive analytics, and customizable AI agents that integrate seamlessly with CRM systems. Their services start at 9 cents per minute, offering a cost-effective solution for businesses looking to optimize their communication strategies.
What is Retell AI
Retell AI offers a platform for creating, testing, deploying, and monitoring AI voice agents. Unique features include call transfer, appointment booking, knowledge base synchronization, IVR navigation, batch calling, branded call ID, and post-call analysis. The platform supports multiple languages, complies with industry standards like SOC 2, HIPAA, and GDPR, and integrates with various telephony and CRM systems.
Features of Thought.ly and Retell AI
Thought.ly features
Thought.ly offers a range of unique features that cater to the needs of businesses looking to enhance their communication strategies:
Deploy a fully-integrated AI call center starting at just 9 cents per minute.
Handle both inbound and outbound calls for customer service, sales, and marketing.
Build customizable AI agents that seamlessly integrate with CRM systems.
Utilize real-time data visualization and performance metrics to optimize communication strategies.
Leverage comprehensive analytics, detailed reports, and A/B testing to make data-driven decisions.
Retell AI features
Retell AI offers a variety of features that cater to the needs of businesses looking to enhance their call operations:
Call Transfer: Provides warm transfer capabilities with handoff messages, ensuring smooth transitions between agents.
Book Appointments: Integrates natively with Cal.com for seamless appointment scheduling, reducing the need for manual coordination.
Verified Phone Numbers: Ensures that phone numbers are not marked as spam, maintaining the integrity of outbound calls.
Post Call Analysis: Offers custom analysis of call data, providing valuable insights to improve future interactions.
Auto-Sync Knowledge Base: Automatically syncs with a company's knowledge base, ensuring that AI agents are always up-to-date without manual intervention, a feature that sets Retell AI apart from its competitors.
Comparing Thought.ly, Retell AI and Dasha's features
Why choose one over the other?
Why choose Thought.ly over Retell AI: Thought.ly offers a fully-integrated AI call center starting at just 9 cents per minute, making it a cost-effective solution for businesses. Additionally, its real-time data visualization and comprehensive analytics provide valuable insights to optimize communication strategies, which can be crucial for businesses looking to make data-driven decisions.
Why choose Retell AI over Thought.ly: Retell AI's platform supports multiple languages and offers advanced features like call transfer, appointment booking, and post-call analysis, which can significantly enhance customer interactions. Moreover, its pay-as-you-go model starting at $0.07 per minute and enterprise plan options provide flexibility and scalability for growing businesses.
Considering Dasha vs Thought.ly and Retell AI
Why choose Dasha over Thought.ly and Retell AI: Dasha offers true scalability and production stability, handling hundreds of concurrent calls with automatic failover and real-time monitoring. Its advanced telephony features, such as warm transfers and smart queuing, combined with multi-language support and mid-call language switching, make it a superior choice for businesses looking for a reliable, high-volume AI voice solution.
What are the customers saying?
Thought.ly reviews
Users have praised Thought.ly for its innovative features, ease of use, and excellent customer support. The platform's intuitive interface and effective AI integration have been highlighted as major strengths. However, some users have expressed frustrations with delayed response times, missing features, and occasional bugs. Overall, Thought.ly has received an impressive rating of 4.8 out of 5 stars.
"Cutting-edge and Easy to use! I love the flow builder the best! Once you go through a few tutorials on how to use it, putting together a conversation flow is a nice experience." - Shade O.
"Your best call for easy AI voice agents. Thought.ly shines with its easy setup for AI voice agents. The process is seamless and features are in the works to make it more robust." - JP L.
Users generally find Retell AI to be an excellent tool for creating voice agents with human-like speech capabilities. The platform is praised for its ease of use, customer support, and integration capabilities. Users appreciate the lack of platform fees and the responsive support team. However, some users have mentioned frustrations with limited customization options and missing features. Overall, Retell AI has received a rating of 5.0 out of 5 stars.
"Retell AI has no platform fees, meaning you only pay for what matters: the API cost. Retell does not have a platform fee like other platforms, making it super cheap to use without missing anything." - Emanuel T.
"We’ve been using Retell to build these voice agents for our customer service, for over a year. It’s so natural, people don’t even realize it’s not a human half the time. The responses are super quick too, like you’re having a real convo." - Utkarsh M.
Users have praised Dasha for its ultra-realistic voice AI agents, highlighting its ease of integration, scalability, and the ability to handle complex conversational flows. The platform's production-readiness and global language support have been particularly appreciated, making it a versatile tool for various business applications. Overall, Dasha has received an impressive rating of 5.0 out of 5 stars.
"Dasha's AI agents are incredibly lifelike, making customer interactions seamless and natural." - Alex P.
"The integration with our existing systems was smooth, and the support team was very responsive." - Maria L.
Thought.ly, Retell AI, or Dasha: Which is the best platform for you?
In conclusion, while Thought.ly and Retell AI offer robust solutions for enhancing your business's communication strategies, Dasha stands out with its ultra-realistic voice AI agents, seamless integration, and unparalleled scalability. Each platform has its unique strengths, but if you're looking for a versatile, production-ready solution that can handle complex conversational flows, Dasha is the way to go. Ultimately, any of these platforms would be a valuable addition to your business, but we highly recommend giving Dasha a try.
Take Your Sales to the Next Level!
Unlock the potential of Voice AI with Dasha. Start your free trial today and supercharge your sales interactions!
