Retell AI vs Vocode : Which one is better for your business?

AI voice agents are pivotal for businesses aiming to enhance customer interactions and streamline operations. By comparing Retell AI and Vocode, we will evaluate which platform offers superior features, performance, scalability, compliance, and integration capabilities to determine the best fit for your business needs.

A quick overview on Retell AI and Vocode

What is Retell AI

Retell AI specializes in building, deploying, and monitoring AI voice agents at scale. Unique features include auto-syncing with a company's knowledge base, warm call transfers, and multilingual support for over 18 languages. The platform ensures compliance with SOC 2, HIPAA, and GDPR standards, making it a robust solution for businesses with extensive call operations.

What is Vocode

Vocode is an open-source library designed for building voice-based applications using Large Language Models (LLMs). It offers unique features such as conversation abstractions, emotion tracking, and integrations with leading speech-to-text and text-to-speech providers. Additionally, Vocode provides a hosted service that allows developers to automate calls via API, making it a versatile tool for embedding AI call centers into various platforms like telephony, web, and Zoom.

Features of Retell AI and Vocode

Retell AI features

Retell AI offers a range of unique features that cater to the needs of businesses looking to enhance their customer interactions through AI voice agents:

• Auto-Sync Knowledge Base: AI agents can stay up-to-date by syncing directly with the company’s knowledge base without manual updates, ensuring accurate and effective customer interactions.
• Warm Call Transfer: Allows for warm transfers with handoff messages, ensuring the next agent is prepared and the customer experience is seamless.
• Navigate IVR: AI agents have the ability to press digits to navigate IVR systems, making the process more efficient for customers.
• Batch Calling: Enables sending out hundreds of calls without hitting concurrency limits, making it easier to manage large-scale call operations.
• Verified Phone Numbers: Prevents phone numbers from being marked as spam, building trust with customers and ensuring higher call connection rates.

Vocode features

Vocode offers a range of unique features that cater to the needs of consumers looking to build versatile voice-based applications:

• Conversation Abstractions: Provides both streaming and turn-based conversation models, allowing developers to choose the best fit for their application needs.
• Emotion Tracking: Capable of detecting and responding to the emotional tone of the conversation, enhancing user interactions.
• Cross-Platform Support: Seamlessly integrates with telephony, web, and Zoom, making it adaptable to various platforms and use cases.
• Hosted Service for API Automation: Enables the automation of inbound and outbound calls via API, simplifying the process of embedding AI call centers into products.
• Open-Source Availability: Free to use and encourages community contributions, providing flexibility and fostering innovation.

Comparing Retell AI, Vocode and Dasha's features

Why choose one over the other?

• Why choose Retell AI over Vocode: Retell AI offers robust compliance with SOC 2, HIPAA, and GDPR standards, making it a safer choice for businesses handling sensitive data. Additionally, its auto-syncing feature with a company's knowledge base ensures that AI agents provide accurate and up-to-date information, enhancing customer interactions.
• Why choose Vocode over Retell AI: Vocode's open-source nature allows for greater flexibility and community-driven innovation, making it ideal for developers looking to customize and extend their voice-based applications. Furthermore, its cross-platform support, including telephony, web, and Zoom, provides versatile integration options for various use cases.

Considering Dasha vs Retell AI and Vocode

• Why choose Dasha over Retell AI and Vocode: Dasha offers unparalleled scalability, handling hundreds of concurrent calls without compromising quality. Its advanced telephony features, such as warm transfers and smart queuing, combined with support for over 30 languages with mid-call switching, make it a superior choice for businesses looking to enhance customer interactions and streamline operations.

What are the customers saying?

Retell AI reviews

Users have generally praised Retell AI for its ease of use, quick setup, and responsive customer support. However, some frustrations include the limited number of deployable agents, the need for more customization options for male voices, and better features for scaling call volumes. Despite these issues, the platform's integration capabilities with large language models and low latency have been highlighted as significant advantages. Overall, Retell AI has received an impressive rating of 5.0 out of 5 stars.

• "Best Ai Dialer On The Market" - Emanuel T.
• "Retell AI makes it incredibly easy to deploy effective voice agents for customer engagement" - Hao S.

For more detailed reviews, visit Retell AI Reviews.

Vocode reviews

Users have praised Vocode for its ease of use, flexibility, and compatibility with various platforms. The open-source nature of Vocode allows for extensive customization, which has been a significant advantage for developers. However, some users have expressed frustration with the documentation, suggesting that improvements could make it easier for new users to adapt. Overall, Vocode has received an impressive rating of 5.0 out of 5 stars.

• "Vocode is easy to use, open for any LLMs tool configuration and very much compatible with cross platform." - Govind S.
• "I don't see any dislikes but if they can improve documentation then it will be easier for users to adapt." - Govind S.

For more detailed reviews, visit Vocode Reviews on G2.

Dasha reviews

Users have lauded Dasha for its ultra-realistic voice interactions, seamless integration, and scalability. Many have found the platform's ability to handle complex conversational flows and its support for multiple languages particularly useful. Dasha's customization options through DashaScript and its whitelabel capabilities have also been highlighted as significant advantages. Overall, Dasha has received an impressive rating of 5.0 out of 5 stars.

• "Dasha's AI agents are incredibly lifelike and handle complex conversations with ease." - John D.
• "The platform's scalability and language support are game-changers for our global operations." - Sarah K.

For more detailed reviews, visit Dasha.AI Reviews on G2.

Retell AI, Vocode, or Dasha: Which is the best platform for you?

In conclusion, while Retell AI and Vocode offer impressive features and capabilities, Dasha stands out with its ultra-realistic voice interactions, scalability, and extensive language support. Each platform has its strengths, but for businesses seeking a comprehensive and versatile AI solution, Dasha is the clear winner. Ultimately, any of these platforms could enhance your operations, but we highly recommend giving Dasha a try.