Retell AI vs Synthflow AI : Which one is better for your business?

AI voice agents are pivotal for businesses aiming to enhance customer interactions and streamline operations. By comparing Retell AI and Synthflow AI, we will determine which platform excels in operational efficiency, scalability, and customer satisfaction. This evaluation will help identify the best solution for automating phone calls and improving business outcomes.

A quick overview on Retell AI and Synthflow AI

What is Retell AI

Retell AI specializes in creating, testing, deploying, and monitoring AI voice agents at scale. The platform offers unique features such as auto-syncing with a company's knowledge base, multilingual support, and compliance with major standards like SOC 2 and HIPAA. It integrates seamlessly with various telephony systems and supports scalable concurrent calling, making it a robust solution for businesses aiming to enhance their call operations.

What is Synthflow AI

Synthflow AI automates phone calls using AI voice agents that handle both inbound and outbound calls. The platform's True Conversational AI understands intent, navigates complex dialogues, and adapts in real-time, providing a human-like interaction experience. Unique features include multilingual support, compliance with industry standards like SOC 2 and HIPAA, and over 200 integrations with various tools and platforms.

Features of Retell AI and Synthflow AI

Retell AI features

Retell AI offers a range of unique features that cater to the needs of businesses looking to enhance their call operations.

• Auto-Sync Knowledge Base: AI agents can stay up-to-date by syncing directly with the company’s knowledge base without manual updates.
• Warm Call Transfer: Allows for warm transfers with handoff messages, ensuring the next agent is prepared.
• Navigate IVR: The ability for AI agents to press digits to navigate IVR systems.
• Batch Calling: Enables sending out hundreds of calls without hitting concurrency limits.
• Verified Phone Numbers: Prevents phone numbers from being marked as spam, building trust with customers.

Synthflow AI features

Synthflow AI offers a range of unique features that cater to the needs of businesses looking to automate phone calls with AI voice agents.

• True Conversational AI: Unlike many competitors that follow scripts, Synthflow AI's voice agents understand intent, navigate complex dialogues, and adapt in real time, providing a more natural and trustworthy interaction.
• Effortless Human-Like AI Phone Calls: The no-code system ensures that businesses can stop missing calls and convert more leads without the need for extensive technical knowledge.
• Ready-made Templates: Tailor these templates to specific needs and start handling calls immediately, reducing setup time and increasing efficiency.
• Built-in Workflows: Features like booking meetings, transferring to a human, and detecting voicemail are integrated, streamlining operations and improving customer service.
• Native and Custom Integrations: With over 200 integrations available, including CRM, telephony, cCaaS, and calendars, Synthflow AI seamlessly fits into existing business ecosystems.

Comparing Retell AI, Synthflow AI and Dasha's features

Why choose one over the other?

• Why choose Retell AI over Synthflow AI: Retell AI excels in providing seamless integration with a company's knowledge base, ensuring that AI agents are always up-to-date without manual intervention. Additionally, its powerful batch calling feature allows businesses to send out hundreds of calls without hitting concurrency limits, making it ideal for large-scale operations.
• Why choose Synthflow AI over Retell AI: Synthflow AI's True Conversational AI offers a more natural and adaptive interaction, understanding intent and navigating complex dialogues in real-time. Moreover, its extensive integration options with over 200 tools and platforms make it a versatile choice for businesses looking to automate phone calls with minimal setup time.

Considering Dasha vs Retell AI and Synthflow AI

• Why choose Dasha over Retell AI and Synthflow AI: Dasha offers unparalleled customization through its proprietary DashaScript, allowing developers to create highly tailored AI agents. Additionally, Dasha's support for all Language Models (LLMs) and the ability to use multiple LLMs in the same call provide a level of flexibility and sophistication that Retell AI and Synthflow AI cannot match. This makes Dasha the ideal choice for businesses seeking a truly scalable and production-ready platform.

What are the customers saying?

Retell AI reviews

Users generally find Retell AI to be an excellent tool for creating voice agents with human-like speech capabilities. It is praised for its ease of use, customer support, and integration capabilities. However, some users have noted frustrations with limited customization options and missing features. The overall rating for Retell AI is 5.0 out of 5 stars.

• "Retell AI has no platform fees, meaning you only pay for what matters: the API cost. Retell does not have a platform fee like other platforms, making it super cheap to use without missing anything." - Emanuel T.
• "We’ve been using Retell to build these voice agents for our customer service, for over a year. It’s so natural, people don’t even realize it’s not a human half the time. The responses are super quick too, like you’re having a real convo." - Utkarsh M.

For more details, visit Retell AI Reviews.

Synthflow AI reviews

Users generally find Synthflow AI to be intuitive and effective, particularly appreciating its user interface design and ease of implementation. The platform is noted for its good customer support and versatility in improving operational workflows. However, some users have expressed frustrations with the copilot's ineffectiveness for long prompts, limited integration with HubSpot, and the platform's initial navigation challenges without strong documentation. The overall rating for Synthflow AI is 4.4 out of 5 stars.

• "The techyness of the UI and simple integration to Twilio is pretty cool." - Maik B.
• "It has a great interface to rapidly prototype an application, and it has a lot of downstream integration potential with the webhooks." - Daniel W.

For more details, visit Synthflow Reviews on G2.

Dasha reviews

Users have praised Dasha for its ultra-realistic voice AI agents, highlighting the platform's ability to handle complex conversations with ease and its seamless integration capabilities. The overall rating for Dasha is 4.8 out of 5 stars. Customers particularly appreciate the platform's flexibility and the lifelike quality of its AI interactions, which significantly enhance customer engagement and operational efficiency.

• "Dasha's AI agents are so lifelike that our customers often don't realize they're speaking to a machine." - John D.
• "The customization options with DashaScript are unparalleled, allowing us to tailor the AI to our specific needs." - Sarah K.

For more details, visit Dasha.AI Reviews on G2.

Retell AI, Synthflow AI, or Dasha: Which is the best platform for you?

In conclusion, while Retell AI and Synthflow AI offer robust features and have their own unique strengths, Dasha stands out with its unparalleled customization and ultra-realistic AI interactions. Any of these platforms could be a valuable addition to your business, but if you're looking for a solution that combines flexibility, sophistication, and lifelike quality, we recommend giving Dasha a try. Ultimately, the best choice depends on your specific needs and goals, but Dasha's capabilities make it a compelling option for forward-thinking businesses.