Retell AI vs ElevenLabs : Which one is better for your business?
AI voice and audio platforms are essential for businesses aiming to enhance operational efficiency and customer engagement. By comparing Retell AI and ElevenLabs, we will evaluate which platform offers superior features, customization, scalability, and performance to determine the best fit for your business needs.
A quick overview on Retell AI and ElevenLabs
What is Retell AI
Retell AI offers a platform for building, testing, deploying, and monitoring AI-driven voice agents tailored for call operations. Unique features include auto-syncing with a company's knowledge base, warm call transfers, and multilingual support, making it a versatile tool for automating tasks like appointment bookings and customer support. The platform also ensures compliance with SOC 2 Type 1&2, HIPAA, and GDPR standards.
What is ElevenLabs
ElevenLabs provides AI-driven audio solutions, including text-to-speech, voice cloning, and dubbing. Their tools support multiple languages and are designed for developers, enterprises, and creators. The company offers APIs and SDKs, customized enterprise plans, and emphasizes AI safety.
Features of Retell AI and ElevenLabs
Retell AI features
Retell AI offers a range of features designed to enhance call operations and improve customer interactions:
Auto-Sync Knowledge Base: Automatically syncs with a company's knowledge base, ensuring AI agents are always up-to-date without manual updates.
Call Transfer: Facilitates warm transfers with handoff messages, providing a seamless experience for customers.
Multilingual Support: Supports over 18 languages, making it versatile for global operations.
Compliance: Adheres to SOC 2 Type 1&2, HIPAA, and GDPR standards, ensuring data security and privacy.
Branded Call ID: Displays the brand name on outbound calls, enhancing brand recognition and trust.
ElevenLabs features
ElevenLabs offers a variety of unique features that cater to the needs of consumers looking for advanced AI audio solutions:
Realistic and High-Quality Speech Generation: Produces human-like speech with natural intonation and inflections, enhancing the listening experience.
Multilingual Support: Supports 32 languages, making it versatile for global applications.
Customizable Voice Cloning: Allows users to create personalized voice models, adding a unique touch to their projects.
Easy-to-Use APIs and SDKs: Provides developers with fast and straightforward tools for integrating AI audio capabilities into their applications.
Professional Voiceovers and Dubbing: Offers tools specifically designed for high-quality voiceovers and dubbing, suitable for various media projects.
Comparing Retell AI, ElevenLabs and Dasha's features
Why choose one over the other?
When deciding between Retell AI and ElevenLabs, consider the following points:
Why choose Retell AI over ElevenLabs: Retell AI excels in call operations with features like auto-syncing with a company's knowledge base and warm call transfers, making it ideal for businesses focused on customer support and appointment bookings. Its compliance with SOC 2 Type 1&2, HIPAA, and GDPR standards ensures data security, which is crucial for industries handling sensitive information.
Why choose ElevenLabs over Retell AI: ElevenLabs offers superior text-to-speech and voice cloning capabilities, producing high-quality, human-like speech in 32 languages. This makes it a better choice for developers and creators looking to integrate advanced AI audio solutions into their projects, such as audiobooks, video voiceovers, and dubbing.
Considering Dasha vs Retell AI and ElevenLabs
When comparing Dasha to Retell AI and ElevenLabs, consider the following:
Why choose Dasha over Retell AI and ElevenLabs: Dasha offers true scalability with high-load handling and automatic failover, ensuring uninterrupted service even during peak times. Additionally, Dasha's advanced telephony features, such as seamless VoIP integration and the ability to bring your own phone numbers, provide unmatched flexibility and reliability for businesses looking to enhance their customer interactions.
What are the customers saying?
Retell AI reviews
Users generally have a very positive opinion of Retell AI, praising its ease of use, customer support, and the quality of its voice agents. The platform is noted for its affordability, lack of platform fees, and effective integration capabilities. However, some users mentioned frustrations with limited customization options and missing features. Overall, Retell AI has received a rating of 5.0 out of 5 stars.
"Retell AI has no platform fees, meaning you only pay for what matters: the API cost. Retell does not have a platform fee like other platforms, making it super cheap to use without missing anything." - Emanuel T.
"We’ve been using Retell to build these voice agents for our customer service, for over a year. It’s so natural, people don’t even realize it’s not a human half the time. The responses are super quick too, like you’re having a real convo." - Utkarsh M.
Users generally find ElevenLabs to be an excellent tool for text-to-speech, voice cloning, and AI dubbing. The software is praised for its ease of use, quality of voices, and variety of accents. However, some users have reported issues with pronunciation, pricing, and technical glitches. Overall, ElevenLabs has received a rating of 4.7 out of 5 stars.
"The easy to use software and the multiple variations of voice depending on accents and also for the purpose i.e podcasts, ads, narration." - Stephanie A.
"I've been using ElevenLabs for my freelance work to turn text into voice for faceless YouTube videos, and the results are amazing—it sounds just like a real person." - James C.
Users have praised Dasha for its ultra-realistic voice AI agents, highlighting the platform's ability to deliver lifelike conversations and seamless integration with various tech stacks. Customers appreciate the high level of customization available through DashaScript and the platform's scalability, which ensures reliable performance even during peak times. Overall, Dasha has received a rating of 4.8 out of 5 stars.
"Dasha's AI agents are so lifelike that our customers often can't tell they're speaking to a machine. The integration with our existing systems was seamless." - Michael G.
"The customization options with DashaScript are unparalleled. We were able to tailor the AI to fit our specific needs perfectly." - Mat W.
Retell AI, ElevenLabs, or Dasha: Which is the best platform for you?
In conclusion, while Retell AI and ElevenLabs offer impressive features and have garnered positive reviews, Dasha stands out with its ultra-realistic voice AI agents, seamless integration, and unparalleled customization options. Each platform has its strengths, but if you're looking for a solution that combines lifelike conversations with robust scalability, Dasha is the way to go. Ultimately, the best choice depends on your specific needs, but we highly recommend giving Dasha a try.
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