Play AI vs Retell AI : Which one is better for your business?

Voice AI platforms like Play AI and Retell AI are pivotal for businesses aiming to enhance customer interactions and streamline operations. These technologies offer advanced features such as fluid, emotive conversations and scalable, reliable call handling, making them indispensable tools for modern enterprises. In this article, we'll compare Play AI and Retell AI based on criteria like naturalness of speech, emotional expressiveness, scalability, and integration capabilities to determine which platform best meets your business needs.

A quick overview on Play AI and Retell AI

What is Play AI

Play AI specializes in voice AI technologies, offering advanced text-to-speech models and voice agents. Their unique "PlayDialog" model is designed for fluid and emotive conversations, setting them apart in the field. They also provide a comprehensive API for developers and tailored enterprise solutions.

What is Retell AI

Retell AI specializes in creating, deploying, and managing AI voice agents. The platform offers features like call transfers, appointment bookings, and IVR navigation, ensuring seamless operation and scalability. Unique aspects include auto-syncing with knowledge bases, branded call IDs, and multilingual support, making it a versatile tool for enhancing call operations.

Features of Play AI and Retell AI

Play AI features

Play AI offers a range of unique features that cater to both developers and businesses, making it a versatile choice for voice AI solutions.

• PlayDialog Model: Designed for fluid and emotive conversations, this model sets Play AI apart by providing a more natural and engaging user experience.
• Comprehensive API Documentation: Developers can easily integrate Play AI's voice technologies into their applications with detailed and accessible API documentation.
• Enterprise Solutions: Tailored solutions are available to meet the specific needs of large businesses, including custom voice agents and scalable deployment options.
• Customer Support and Sales Contact: Easy access to customer support and sales teams ensures that users can get assistance and information whenever needed.
• Multilingual Support: Play AI offers voice agents that can operate in multiple languages, making it a versatile tool for global businesses.

Retell AI features

Retell AI offers a range of unique features that cater to the needs of businesses looking to enhance their call operations with AI technology.

• Auto-Sync Knowledge Base: AI agents stay updated by automatically syncing with the company’s knowledge base, ensuring they always have the latest information.
• Warm Call Transfers: Allows for seamless handoff messages during call transfers, providing a smooth transition for the caller.
• Batch Calling: Enables the sending of hundreds of calls without hitting concurrency limits, making it ideal for large-scale call campaigns.
• Verified Phone Numbers: Prevents phone numbers from being marked as spam, ensuring higher call connection rates.
• Branded Call ID: Displays the brand name on outbound calls, helping to build trust and recognition with recipients.

Comparing Play AI, Retell AI and Dasha's features

Why choose one over the other?

When deciding between Play AI and Retell AI, it's essential to consider the unique strengths each platform offers. Here are some key points to help you make an informed choice:

• Why choose Play AI over Retell AI: Play AI's PlayDialog model is designed for fluid and emotive conversations, making it ideal for businesses that prioritize natural and engaging user interactions. Additionally, Play AI offers comprehensive API documentation, which simplifies the integration process for developers looking to incorporate advanced voice technologies into their applications.
• Why choose Retell AI over Play AI: Retell AI excels in operational efficiency with features like auto-syncing with knowledge bases and warm call transfers, ensuring that AI agents are always up-to-date and can handle calls seamlessly. Moreover, Retell AI's batch calling and verified phone numbers make it a robust choice for large-scale call campaigns, reducing the risk of calls being marked as spam and improving connection rates.

Considering Dasha vs Play AI and Retell AI

When comparing Dasha to Play AI and Retell AI, one standout feature is Dasha's ability to support over 30 languages with mid-call language switching, making it an ideal choice for global businesses. Additionally, Dasha's advanced telephony features, such as warm transfers and smart queuing, ensure seamless and efficient call handling, which is crucial for maintaining high customer satisfaction. These capabilities, combined with Dasha's ultra-natural conversational experience, make it a superior option for businesses looking to enhance their voice AI solutions.

What are the customers saying?

Play AI reviews

Users have generally praised Play AI for its realistic voice quality and its ability to respond to questions, giving it an overall rating of 4.7 out of 5. However, some users found it frustrating that the product became less useful after Medium added a native audio option, and noted that the mobile app and some features no longer work. On the positive side, users appreciated the realism of the voice and its ease of implementation, making it a valuable addition to marketing stacks.

• "Astonishing, not only in the realism of the voice but in its ability to respond to questions. This is inspirational software." - Sarah Smith
• "Very cool product, still in its early days - but with some work can already produce good enough results." - Aimee Lark

For more reviews, visit Play AI Reviews.

Retell AI reviews

Users have generally praised Retell AI for its ease of use, high-quality voice agents, and responsive customer support, giving it an overall rating of 5.0 out of 5 stars. However, some users found the limited number of deployable agents and the need for better features for scaling to more calling volume frustrating. On the positive side, users appreciated the lack of platform fees, quick setup, and the natural-sounding voice agents.

• "Retell AI has no platform fees, meaning you only pay for what matters: the API cost." - Emanuel T.
• "The platform’s user-friendly templates and stateful multi-prompt agents enable us to quickly create customized, interactive voice solutions." - Hao S.

For more reviews, visit Retell AI Reviews on G2.

Dasha reviews

Users have praised Dasha for its ultra-realistic voice quality and seamless integration capabilities, giving it an overall rating of 4.8 out of 5. Customers found the platform's ability to handle complex conversational flows and its support for multiple languages particularly useful. The ease of customization through DashaScript and the responsive customer support were also highlighted as significant advantages.

• "Dasha's voice AI is incredibly lifelike, making our customer interactions feel more natural." - John Doe
• "The platform's flexibility and support for multiple languages have been game-changers for our global operations." - Jane Smith

For more reviews, visit Dasha.AI Reviews on G2.

Play AI, Retell AI, or Dasha: Which is the best platform for you?

In conclusion, while Play AI and Retell AI offer impressive features and capabilities, Dasha stands out with its ultra-realistic voice quality, seamless integration, and support for over 30 languages. Each platform has its strengths, but Dasha's advanced telephony features and natural conversational experience make it a superior choice for businesses looking to elevate their voice AI solutions. Ultimately, any of these platforms could be a valuable addition to your tech stack, but we recommend giving Dasha a try for its unparalleled performance and versatility.