Bland AI vs Retell AI : Which one is better for your business?

AI voice agents are pivotal for businesses aiming to enhance operational efficiency and automate customer interactions. By comparing Bland AI and Retell AI, we will determine which platform offers superior flexibility, integration capabilities, and overall performance to best meet your enterprise needs.

A quick overview on Bland AI and Retell AI

What is Bland AI

Bland AI provides AI-driven phone call automation services for enterprises. Their platform supports millions of calls 24/7, offering customizable voices and languages, and integrates seamlessly with existing tools. It is designed for diverse use cases including sales, customer support, operations, and product development.

What is Retell AI

Retell AI provides AI voice agents designed to enhance call operations. The platform offers features like call transfer, appointment booking, knowledge base synchronization, IVR navigation, batch calling, branded call ID, and post-call analysis. It supports multiple languages and ensures compliance with SOC 2 Type 1&2, HIPAA, and GDPR standards.

Features of Bland AI and Retell AI

Bland AI features

Bland AI offers a range of unique features that cater to the diverse needs of enterprises looking to automate phone calls with conversational AI.

• Voice and Language Customization: Users can pick or clone any voice and choose any language for their AI phone calls, ensuring a personalized and localized experience.
• Human-like Conversations: The AI is designed to respond intelligently without hallucinations, mimicking human-like interactions for a more natural conversation flow.
• Tool Integration: Bland AI seamlessly integrates with various tools to transfer calls to humans, book meetings, send AI texts, and update CRMs, enhancing operational efficiency.
• Call Campaign Analytics: Provides detailed insights into call performance, allowing businesses to iteratively improve their AI agents based on real-time data.
• Custom Infrastructure: Ensures reliability by partitioning enterprise infrastructure from the general API during high-volume periods, a feature that sets Bland AI apart from its competitors.

Retell AI features

Retell AI offers a range of features designed to enhance the efficiency and effectiveness of AI voice agents.

• Auto-Sync Knowledge Base: Automatically syncs with company websites or documents to keep the AI agent updated, eliminating the need for manual updates.
• Navigate IVR: Allows the AI to press digits and navigate IVR systems, streamlining the call process.
• Batch Calling: Enables the platform to send out hundreds of calls without hitting concurrency limits, ensuring scalability.
• Verified Phone Numbers: Prevents phone numbers from being marked as spam, maintaining call deliverability and trust.
• Branded Call ID: Displays the brand name during outbound calls, helping to build trust and recognition with recipients.

Comparing Bland AI, Retell AI and Dasha's features

Why choose one over the other?

When deciding between Bland AI and Retell AI, consider the following points:

• Why choose Bland AI over Retell AI: Bland AI excels in scalability and global reach, making it ideal for enterprises that need to handle thousands of calls simultaneously across various regions. Its custom language models and fine-tuned AI ensure a personalized and efficient customer interaction, which can be crucial for businesses with diverse and extensive customer bases.
• Why choose Retell AI over Bland AI: Retell AI offers advanced features like auto-syncing with knowledge bases and verified phone numbers to prevent spam, which can significantly enhance operational efficiency. Additionally, its branded call ID and post-call analysis provide a more comprehensive solution for businesses looking to maintain brand integrity and gain deeper insights into call performance.

Considering Dasha vs Bland AI and Retell AI

When comparing Dasha to Bland AI and Retell AI, consider the following:

• Why choose Dasha over Bland AI and Retell AI: Dasha offers ultra-realistic voice synthesis and low-latency response times, ensuring a seamless and natural conversational experience. Additionally, Dasha's proprietary DashaScript allows for extensive customization, enabling businesses to tailor AI agents to their specific needs, a level of flexibility that Bland AI and Retell AI do not match.

What are the customers saying?

Bland AI reviews

Users have had mixed experiences with Bland AI. While some appreciate its low latency and the continuous improvements made by the team, others have found the product frustrating due to issues like interrupted calls and the time-consuming setup process. Overall, Bland AI has received a rating of 3.3 out of 5 from users.

• "Terrible product - telemarketing should be a thing of the past." - Justin Henry
• "Extremely impressed by Bland, the team is improving their product every week, they offer great support and all by all great phone calls made by their AI." - Casper Boutens

For more detailed reviews, visit Bland AI Reviews.

Retell AI reviews

Users have generally praised Retell AI for its ease of use, affordability, and the quality of its voice agents. They appreciate the platform's integration capabilities and the responsiveness of the Retell AI team. However, some users have found the limited number of deployable agents and customization options for male voices frustrating. Additionally, the UI could be improved, and the deprecation of audio websockets requires adaptation. Despite these issues, the overall rating for Retell AI is an impressive 5.0 out of 5 stars.

• "Retell AI has no platform fees, meaning you only pay for what matters: the API cost." - Emanuel T.
• "The platform’s user-friendly templates and stateful multi-prompt agents enable us to quickly create customized, interactive voice solutions." - Hao S.

For more detailed reviews, visit Retell AI Reviews on G2.

Dasha reviews

Users have praised Dasha for its ultra-realistic voice synthesis, low-latency response times, and the flexibility offered by DashaScript, which allows extensive customization of AI agents. The platform's ability to integrate seamlessly with existing tech stacks and its global language support have also been highlighted as significant advantages. Overall, Dasha has received a rating of 4.8 out of 5 from users.

• "Dasha's AI agents are incredibly lifelike, making our customer interactions feel natural and engaging." - Michael G.
• "The customization options with DashaScript are unparalleled, allowing us to tailor the AI to our specific needs." - Mat W.

For more detailed reviews, visit Dasha.AI Reviews on G2.

Bland AI, Retell AI, or Dasha: Which is the best platform for you?

In conclusion, while Bland AI and Retell AI offer robust features and have their own unique strengths, Dasha stands out with its ultra-realistic voice synthesis, low-latency response times, and unparalleled customization options. Each platform has its merits, but if you're looking for a solution that combines cutting-edge technology with extensive flexibility, Dasha is the way to go. Ultimately, the best choice depends on your specific business needs, but you can't go wrong with Dasha.