Bland AI: Features, Reviews, and Alternatives

Bland AI is a service designed to automate phone calls using conversational AI tailored for enterprises. It promises to handle millions of calls 24/7, offering a human-like experience in any voice and language for various use cases such as sales, customer support, and operations.

What is Bland AI

Bland AI specializes in automating phone calls using conversational AI technology for enterprises. Their services include AI phone call automation, voice and language customization, and seamless integration with various tools. They also offer tailored solutions for enterprise clients, including custom models and call campaign analytics.

Features of Bland AI

Bland AI offers a range of features designed to enhance the efficiency and effectiveness of enterprise phone call automation:

• Ability to make millions of phone calls 24/7, ensuring constant availability.
• Customizable voices and languages to match brand identity and customer preferences.
• Human-like conversation pathways with intelligent responses for a more natural interaction.
• Integration with various tools for seamless operations and enhanced productivity.
• Custom infrastructure for enterprises, ensuring reliability even during high-volume periods.

For more information, visit Bland AI.

Reviews

Users have given Bland AI a mixed reception, with an overall rating of 3.3 out of 5. While some users appreciate the platform's low latency, continuous improvements, and excellent support, others have found it frustrating due to issues like telemarketing, setup difficulties, and poor performance. The product has been praised for its time-saving features, particularly for sales teams, but has also been criticized for not living up to its demo promises and causing interruptions during calls.

• "Terrible product - telemarketing should be a thing of the past." - Justin Henry
• "Extremely impressed by Bland, the team is improving their product every week, they offer great support and all by all great phone calls made by their AI." - Casper Boutens

For more detailed reviews, visit Bland AI on Product Hunt.

Best alternatives to Bland AI

1. Dasha

Dasha.AI is a platform designed for developers to create ultra-realistic voice and text AI agents. It offers a production-ready, scalable solution with support for over 30 languages, seamless VoIP integration, and extensive customization through DashaScript.

• Features: Ultra-realistic voice and text AI agents, support for over 30 languages, seamless VoIP integration, extensive customization through DashaScript, whitelabel options for industry-specific products, no-code AI agent creation.
• Pricing: Dasha.AI does not provide specific pricing details on their website. Instead, users are encouraged to contact sales for more information, indicating that pricing and plans are likely customized based on individual needs.
• Reviews: Dasha.AI has an overall rating of 5.0 out of 5 stars on G2. Users praise the platform for its ability to handle natural, human-like conversations, ease of customization, and seamless integration capabilities. Comments highlight its flexibility and the significant improvements it brings to customer service operations.

For more information, visit Dasha.AI.

2. Thought.ly

Thoughtly offers an AI voice agent solution that allows businesses to deploy fully-integrated AI call centers starting at 9 cents per minute. The service includes handling inbound and outbound calls for customer service, sales, and marketing. Thoughtly provides tools for building custom agents and offers comprehensive analytics, detailed reports, and A/B testing to optimize communication strategies and understand customer behavior.

• Features: Handles inbound and outbound calls, comprehensive analytics, detailed reports, A/B testing, custom agent building, CRM workflow integration.
• Pricing: Thoughtly's AI call center service starts at 9 cents per minute, making it a cost-effective solution for businesses of all sizes.
• Reviews: Thoughtly has an overall rating of 4.8 out of 5 stars. Users praise its ease of use, innovative AI integration, and excellent customer support, though some note occasional bugs and missing features.

For more information, visit Thoughtly.

3. Vapi AI

Vapi AI is a Voice AI platform designed for developers to build, test, and deploy voicebots quickly and efficiently.

• Features: Real-time voice synthesis, customizable voice models, seamless API integration, multi-language support, advanced analytics, and reporting.
• Pricing: Vapi charges a flat rate of 5¢ per minute for calls, prorated to the second. Additional costs for transcriber, model, voice, and telephony are charged at-cost. Phone numbers purchased through Vapi are billed at $2 per month. New accounts receive $10 in free credits, and enterprise plans offer higher concurrency, 24/7 support, and volume pricing.
• Reviews: Vapi AI currently lacks sufficient user reviews to provide a comprehensive rating. However, it is noted for its ease of building and customizing voicebots, with users encouraged to explore alternatives for more detailed feedback.

For more information, visit Vapi - Voice AI for developers.

4. Retell AI

Retell AI is a platform designed to enhance call operations using AI voice agents. It allows users to build, test, deploy, and monitor AI voice agents at scale. The platform offers features like call transfer, appointment booking, knowledge base synchronization, and IVR navigation. It supports seamless integration with existing telephony systems and provides tools for batch calling, branded call IDs, and verified phone numbers. Retell AI is compliant with industry standards and supports multiple languages, ensuring reliable and scalable call operations.

• Features: Auto-Sync Knowledge Base, Powerful Call Transfer, Easy Appointment Booking, Navigate IVR, Display Branded Call ID, Using SIP Trunking Connect to Any Telephony, Batch Calling, Verified Phone Numbers.
• Pricing: Retell AI offers a "Pay as you go" plan starting at $0 with 60 minutes of free access, 20 concurrent calls, and 10 free knowledge bases. The "Enterprise Plan" includes everything from the pay-as-you-go plan with discounted pricing based on volumes, custom concurrent calls, and premium private Slack channel support.
• Reviews: Retell AI has an overall rating of 5.0 out of 5 stars based on 10 reviews. Users praise its ease of use, excellent customer support, effective API management, and good integration capabilities. Some users have noted areas for improvement, such as the UI and customization options for male voices.

For more information, visit Retell AI.

What to consider when selecting a Bland AI alternative?

When selecting an alternative to Bland AI, it's crucial to consider specific features and functionalities that align with your business needs. Here are the top five considerations:

1. Customization and Flexibility

   Look for platforms that offer extensive customization options to tailor AI agents to your specific requirements. For instance, Dasha.AI uses DashaScript for creating highly customized AI agents, allowing developers to fine-tune interactions and integrate seamlessly with existing systems.

2. Integration Capabilities

   Ensure the platform can integrate with your existing tools and workflows. Thoughtly excels in this area by allowing integration with CRM systems and providing detailed analytics to optimize communication strategies.

3. Scalability and Performance

   Choose a solution that can handle high volumes of calls without compromising quality. Vapi AI is designed for scalability, offering real-time voice synthesis and advanced analytics to support large-scale operations.

4. Compliance and Security

   Security and compliance are paramount, especially for enterprises. Retell AI is SOC 2 Type 1&2, HIPAA, and GDPR compliant, ensuring your data is protected and meets industry standards.

5. Cost-Effectiveness

   Evaluate the pricing models to ensure they fit your budget. For example, Thoughtly offers a cost-effective solution starting at 9 cents per minute, making it accessible for businesses of all sizes.

Which one should you go with?

In conclusion, while each of these AI platforms offers unique features and benefits, Dasha stands out for its ultra-realistic AI agents, extensive customization options, and seamless integration capabilities. If you're seeking a robust and flexible alternative to Bland AI, Dasha is a top contender. Ultimately, the best choice depends on your specific needs, but you can't go wrong with any of these excellent options.