Финалист в номинации «Рост выручки»Подробнее

40-60% всех разговоров, которые происходят в колл-центрах страховых компаний, можно автоматизировать с помощью голосового искусственного интеллекта.

Вот как ваши коллеги используют ИИ в колл-центрах страховых компаний

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Less call-handle time, more conversions

Case study: using a real-time on-the-call AI support system, Insureon, #1 fastest growing insurance company, as per Inc. 500, has seen average call-handle times for their agents drop by as much as 45% and experienced a 52% lift in customer conversion rates.

Quicker hire onboarding

Case study: Allstate’s agents usually take 20 to 24 weeks to reach a skill level regarded as “proficient,” but with an agent-facing AI-powered virtual assistant AMELIA, they’re able to provide proficient-level service four weeks sooner.

The insurance industry contributed nearly $630 billion, or 2.9 percent, to the US gross domestic product in 2019, according to the U.S. Bureau of Economic Analysis.

In insurance, call centers are the frontlines, ensuring customer retention and prospect onboarding.

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Infrastructure and security

  • HTTPS encryption of all external web traffic

  • SIP (TLS) and RTP (SRTP) traffic encryption

  • OpenID Connect for API authentication

  • State of the art Kubernetes deploys

  • HIPAA compliant