What will cutting agent costs 3x mean for your BPO?
Case study: Allstate’s agents usually take 20 to 24 weeks to reach a skill level regarded as “proficient,” but with an agent-facing AI-powered virtual assistant AMELIA, they’re able to provide proficient-level service four weeks sooner.
Create a new high margin revenue channel
You have customers. What if you could make their business even more efficient? BPOs can deploy the following Dasha AI apps across their entire customer network because most companies need:
timely customer feedback
sales and upsells
Less call-handle time, more conversions (2)
WFH disruptions really messed with call centers this year. What if something else happens to disrupt your human workforce?
Automating large chunks of conversations that happen at your call centers will insure you are prepared for any future force majeure.