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• 7 minute read

  My name is Ilya, and as a machine learning researcher, it’s kind of my duty to think about AI and the impact it has on our reality. In my previous article, I tackled questions that you might have tried to wrap your mind around: will AI take our jobs – and if so, which ones would be the first? And why is it actually a good thing?

  January 19, 2021

• 7 minute read

  My team is building conversational AI, and every day I see it learn. Evolve. I’m happy with what I’m seeing, and so is my team, but outside the researcher community people feel wildly different about AI: from excited to skeptical to downright terrified. I think the reason behind all this speculation is that people don’t know what AI is capable of – and what to expect.

  January 19, 2021

• 3 minute read

  The call center outsourcing market has lately been booming and estimated at USD 75 billion. But recent pandemic disruptions have taken their toll on the industry, bringing old problems to light and creating new ones (enter WFH).

  January 19, 2021