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Related Posts

June 20, 2022
3 minute read
What is Artificial Intelligence?
At its core, artificial intelligence is all about creating machines that can think and learn for themselves. This means giving them the ability to process and make decisions on their own, without human input.One way to think of AI is as a computer program that can figure things out for itself. The goal of AI research is to create algorithms, or sets of rules, that can teach a machine how to think like a human.This might sound like science fiction, but there are already many examples of AI in our everyday lives. Your smartphone’s personal assistant, for instance, is a form of conversation AI that uses natural language processing (NLP) to understand and respond to your questions or commands.
June 20, 2022
16-minute read
Whether you need to drown out extraneous noise in recorded speech, get rid of echoes, or simply separate the voice from the music, this guide can be very helpful to you. It's okay if you've never worked with Speech Enhancement models and Denoising tools - I’m here to describe all the steps and provide you with a couple of valuable tips.
June 20, 2022
“May I please speak to your supervisor,” is one request that customer care representatives dread receiving from disgruntled customers who may not be happy with the level of care afforded to them. Escalation calls are impossible to avoid, given the nature of customer care work. However, it’s important to ensure that call escalations don’t get out of hand and that any escalated calls are promptly handled with the highest level of professionalism. Other than active solutions to customer escalations, we will be discussing proactive solutions to call escalations using AI solutions. Let’s get started: