Everyone loves Intercom. Intercom lets businesses communicate with customers or prospective customers in-app or on-website. Intercom is used to initiate support conversations, as well as sales conversations. On the business side, Intercom is generally manned by an employee, although it lets users (businesses) create simple bots.It’s a great technology. I think it can be made greater yet if one could automate the customer conversations that happen through it at a human level.
Some years back Gartner predicted that 89% of all companies will compete on customer experience. Today no one gets surprised by this. We love Apple, Amazon and Netflix because of the seamless experiences their respective platforms provide. Customer feedback surveys, collecting net promoter scores and customer satisfaction index are a big part of CX strategy for many companies and should be a big part for many more.
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NEW YORK, NY – November 26, 2020 – Dasha AI, a human-like conversational voice AI, announced today that it has been recognized as a Cool Vendor in the October 2020 Gartner Cool Vendors in Conversational AI Platforms.