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Business Types
Industries & Functions
6 minute read
Not so long ago, I took a really close look at how COVID disrupted the call center industry. The chaos caused by lockdowns across countries, the hurdles of switching to WFH, the agents under tremendous strain – it’s all still fresh in our minds.
5 minute read
The term voice AI is bandied about all the time. Many businesses that want to stay ahead of the competition seem to want a piece of it.
4 minute read
Buying leads is something many business owners have contemplated at some point. Those that actually did buy split into two camps: while some quite enjoyed the experience, others wouldn't wish it upon their worst enemy.