The restaurant industry is among the most competitive in the world, with establishments fighting tooth and nail for every customer. This is why the automation of catering, ordering, and pickup has become so important to restaurants; it saves them time, money, and effort. Conversational AI is among the most efficient ways for restaurants to automate these processes.
Here are 5 ways restaurants use conversational AI to achieve the highest efficiency:
- Save time
You don’t need to be a rocket scientist to understand that the more time you have, the more money you make. Ant efficient way to save time is to automate as many tasks as possible. Conversational AI can automate a large number of different tasks, from ordering to customer support to booking tables to catering to pickup and delivery.
- Save money by increasing efficiency
A restaurant can increase its efficiency by automating tasks that require human labor. This saves money by reducing the number of employees required and the number of hours they work.
- Reduce staff turnover
The more efficient restaurants are, the fewer time employees have to spend on tasks that aren’t directly related to the restaurant’s core business. This means that employees are more likely to stay in their positions, as they're doing things that are directly related to the restaurant’s success. As a result, the restaurant saves money on hiring and training new employees, while increasing the effectiveness and happiness of the existing ones.
- Increase loyalty
Customers who are satisfied with a restaurant’s service tend to return more frequently. When this happens, restaurants are able to build a strong customer base and expand it as well. This increases the restaurant’s profitability and helps it to grow. Conversational AI does a great job when it comes to increasing customer loyalty. You can program your conversational AI app to remember the customer's name, their previous orders, preferences, etc, and use this information to make the most personalized experience your customers could ever have. Sounds amazing, doesn't it? Well, it's more than possible to make this your reality.
Restaurants with online ordering aren’t something new. Businesses take advantage of restaurant online ordering systems to improve their customer's dining experience. With the ability to order directly from a restaurant's website or through an app, customers are given more control over how they order, what they order, and when they order it.
Also, restaurants that use conversational AI in their online ordering systems have found that their customers are more likely to order from them again. Restaurants note that conversational AI is a "game-changer" for the industry, as it allows them to be able to up-sell the customers by suggesting add-ons and other menu items.
- Conversational AI apps are easy to create, integrate, and implement
Conversational AI apps are easier to develop, integrate, and implement than traditional apps. This is because conversational AI apps are built on conversational interfaces, which are a set of tools that allow users to interact with conversational AI apps through natural language. Conversational interfaces are based on natural language processing (NLP), which is the ability to recognize and interpret human language or speech.
You can create a food delivery app that would be a part of your best restaurant online ordering system in a short time. Give it a go!
Conversational AI apps are a highly valuable tool for restaurants
Conversational AI apps are highly efficient because they can perform a large number of tasks simultaneously. For example, a conversational AI app can handle thousands of simultaneous calls, collecting information, and relaying it to the restaurant at once. No more need to have a dedicated call center to handle customer calls and no need to make our employees handle easily automatable tasks. You've got conversational AI for that. With Dasha, you can also automate your most important and time-consuming tasks by using conversational AI apps to automate booking tables, taking reservations, handling customer inquiries, and more.
You can program a conversational AI app that can handle order takeout and delivery without a problem. You can use the same conversational AI app for catering, takeout, and delivery. Restaurants can also easily integrate Dasha with other services such as UberEats and GrubHub to automate their order-taking and order delivery process.
The first step to creating a conversational AI app is to identify the business problem and understand the process. Dasha can help you automate the abovementioned processes and more by using natural language processing and machine learning. You can use Dasha's conversational AI app to automate the following processes:
- order taking,
- delivery to customer's address,
- catering,
- order confirmation,
- table booking,
- booking reservations,
- customer support,
- payment, and more.
The process of automated takeout, catering, and delivery with conversational AI apps
I strongly recommend you try out the demo yourself to see the capabilities of a restaurant delivery conversational AI app.
Without going into the nitty-gritty, the app asks whether the caller wants to order delivery, take out, or catering. Then it takes their order, collects their information, and asks the customer to rate the experience. It stores the data and makes it available for your restaurant.
Parting words
Restaurant owners can use Dasha's conversational AI platform to build AI apps that automate all of the above processes. They can even automate the entire order-taking and delivery process by developing a Dasha AI app themselves. The good news is that you don't have to be a developer to develop AI apps with Dasha AI. All you need is clear business goals and motivation to succeed! And in case you encounter a problem, Dasha Developer Community will step in with a tailored solution for you, so join the community and I'll see you there! :)