With over 700,000 hotels worldwide and a contribution of $3.41 trillion to the global economy, the hotel sector is on the rise. The hotel industry suffered a number of setbacks, travel restrictions were put in place early on, which limited the number of potential guests. The hotel industry did not have the infrastructure to quickly make accommodations for the number of people who were at risk due to the disease, and many hotels are struggling to adapt. The room rates for hotels dropped significantly, and low room rates are likely to continue to cause issues in the industry.
How can hotels use conversational AI?
The hotel industry should look at how conversational AI can be used to make travel more enticing for guests. This involves implementing conversational AI systems to allow guests to easily get and stay informed about the status of their reservations, view their reservations and compare them with others, and receive suggestions to increase their stay. Conversational AI can also help the hotel industry in providing services to guests. This can include having guests talk with the AI for simple questions and problems that they may have, which will help the conversational AI to provide simplified, personalized responses to the guest. Conversational AI can also be used to identify the guests' needs to determine what services the hotel should offer them. As the conversation evolves, the conversational AI can use the guest's prior experiences, preferences, and preferences to determine the most appropriate actions to take for the guest, such as booking accommodation or making food reservations.
From any business perspective, the hotel industry can benefit from using AI in various ways. Some of those include: improving customer experience, streamlining operations, improving workforce productivity, reducing costs, and many more.
This is exactly what the hotel booking conversational AI app is meant to do. It gathers information from the user such as their destination, date of check in and check out, star rating, etc, and the mentioned hotels for them based on all the information collected. Once the hotel options are mentioned, the app will prompt the customer to select the hotel that they are interested in, and will offer them the chance to book it. This will also help in decreasing the number of no-shows and cancellations.
For the customer, it will help in creating a better experience and would be necessary to book a room without facing any setbacks. In addition to this, it is a great way to differentiate yourself from your competitors.
You must be wondering what such hotel automation technology looks like, so let me demonstrate:Embedded content: https://youtu.be/hUkM9JoVO-I
Take a look at this tutorial to see how a hotel booking conversational AI app is built.
Personalized hotel assistance experience
With the help of conversational AI, hotels can also personalize the guest experience.
The AI system can be trained to recognize the guest’s voice, preferences, and patterns of behavior. It can then use that information to provide the guest with a personalized conversation.
If a guest asks "Is there a restaurant nearby?" the AI system can respond with "There are 2 amazing restaurants around. One is Kimchi One restaurant, which is open from 9 AM to 9 PM, and the other is Bonjorno restaurant, open from 8 AM to 11 PM. Would you like for me to make a reservation at one of these?."
Or if the guest says "I’m looking for something fun to do. Is there something like that in the area?" the AI system can respond with "There's an amusement park which is within a 15-minute drive. You can take the free shuttle that's located right outside the hotel entrance to get there. But make sure to go there within its working hours, it closes at 4 PM these days."
Automated front desk receptionist service
Conversational AI can also be used to create front desk receptionist apps.
An AI front desk receptionist can provide information about the hotel, city, and nearby attractions. It can help with various tasks for guests, such as suggesting restaurants and making reservations, booking concert tickets. It can inform guests about things to do at the hotel and recommend them to visit the hotel’s casino, spa, swimming pool, etc.
An automated front desk receptionist service is great for hotels because it helps guests find information in a timely manner, making them even more satisfied with their stay.
Pro-tip: if you would like your hotel guests to have this type of personalized experience, check out this step-by-step tutorial on how to create a conversational AI app that will make your guests in awe. Your hotel will definitely become their top preference for years to come!
Development of сonversational AI for hotel booking
Before delving into the development process of the Hotel Ai app, it is important to first discuss its business objective. In short, the objective is to gather information from the users and let them select the best-suited hotel. Once they have selected the hotel, the app will provide them the chance to book it.
Here are some of the key points that you can base the design of the hotel booking AI app on:
the app should gather all the information in a structured manner. The app should prompt the user to select the choices and arrange them in a logical, clear manner,
it should have a friendly conversational design. The flow of the conversation should be as natural as possible and closely resemble the way of human interaction,
since the user is the main focus of the app, the display of the relevant information should be concise. Don't bombard the customers with lots of questions at once, instead, take it slow, but steady,
the app should be able to handle any key scenario. Incorporating digressions in your hotel booking AI app will be a huge asset when it comes to planning for different conversational paths.
How do you create the best hotel booking app?
Now, here are some other important points that you can consider when developing the hotel booking app. It should be:
ready for integration with other apps,
capable of handling different key scenarios,
capable of offering the best suggestions for the hotel choice,
it should be able to handle questions it may get from the user and understanding them correctly,
able to identify if the user is a new or existing customer,
capable of keeping the information collected secure and private,
the app should be able to identify the user accurately by recognizing them from the database,
able to make suggestions to users,
able to calculate the amount of the booking.
All of this is possible when creating a hotel booking app with Dasha. You can access the demo app and listen to the live conversation: link.
Here's some great news: even a non-developer can build apps with Dasha. It's intuitive and only takes a few hours to develop a fully functional app. So try it out!
How does the hospitality industry benefit from using conversational AI for making hotel reservations?
- Provide a better customer experience
With the introduction of conversational AI for hotel booking, the hospitality industry can ensure that users can enjoy a better customer experience. In a competitive scenario, using AI as a way to search for an ideal place to stay will make the customers want to stay with you long term and make your hotel booking AI app their go-to app.
- Improved user acquisition and retention strategy
The app can be the perfect tool for attracting new customers and help in retaining customers. It can make the customer process simpler, more user-friendly, and efficient.
Conversational AI can help reduce operating costs by reducing the no-show and cancellations. This will help in saving a lot on customer service and customer acquisition costs.
- Reduce wastage of time and resources
The hotel booking AI app can help reduce wastage of time and resources by helping in reducing the number of customer support inquiries. It will make the customer support team more productive and reduce the number of inquiries.
How is conversational AI hotel booking different from traditional booking?
- The conversational AI for hotel booking is a two-way service.
The app will have a two-way conversation with the user. Unlike searching for and booking hotels on the websites, the app will ask questions to the users and will let them decide what hotel is best for them. There is a human touch to the conversation since the AI speaks in a human-indistinguishable manner. The user speaks directly in their own words, and the AI analyses it and responds to it in the same manner.
- The hotel booking app can not be limited to hotels only. The app will work with any service or product. The app can also be used as a personal assistant/travel assistant. The app will be a general travel assistant. It can also be used as a personal travel assistant that will help the user plan and book their travel. The app can also suggest the best restaurants, local places to visit, or sights based on the user's interest. All the information can easily be incorporated with the app Also, the app can be used for any other travel-related inquiries.
How to develop a conversational AI hotel booking app?
Easy! Join Dasha Developer Community and we’ll teach you how to create such an app and many more. You can also tell your developers about Dasha so they can take on the task of automating your business processes, be it an automated hotel reservation system, customer support automation, or something else.