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Dasha AI named a 2020 Gartner Cool Vendor in Conversational AI Platforms
NEW YORK, NY – November 26, 2020 – Dasha AI, a human-like conversational voice AI, announced today that it has been recognized as a Cool Vendor in the October 2020 Gartner Cool Vendors in Conversational AI Platforms.
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The call center outsourcing market has lately been booming and estimated at <u>USD 75 billion</u>. But recent pandemic disruptions have taken their toll on the industry, bringing old problems to light and creating new ones (enter WFH).
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Tracking average handle times can ruin your call center. Why and how to fix it?
Average Handle Time. Out of all call center metrics and industry standards, AHT sticks out like a sore thumb. Managers chase it, call center operators hate it. Let’s dig in and try to figure out the value of this metric, as well as its impact on your call center’s day to day productivity - both positive impact and negative impact.
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