How to get more conversions at a lower AHT?
Case study: using a real-time on-the-call AI support system, the #1 fastest growing insurance company, as per Inc. 500, has seen average call-handle times for their agents drop by as much as 45% and experienced a 52% lift in customer conversion rates.
A quicker way to onboard new hires
Case study: An insurance leader's agents usually take 20 to 24 weeks to reach a skill level regarded as “proficient”. Now with an agent-facing AI-powered virtual assistant they’re able to provide proficient-level service four weeks sooner.