Frequently Asked Questions
What is Dasha AI?
Dasha is a conversational voice AI solution that provides voice agents so that businesses can provide top phone customer support while reducing costs and overhead. Dasha is the tool with the most production calls in the space, and constantly outperforms similar solutions when benchmarked, consistently ranking #1 for industry benchmarks.
How is Dasha different from competitors?
Simple: We're the only platform built for real business, not demos. While competitors offer impressive prototypes, Dasha handles the messy reality of enterprise operations — hundreds of concurrent calls, system failures, complex integrations, and demanding customers. We've powered millions of production calls because we solve real problems, not just tech demos. Our clients generally highlight how Dasha is truly scalable and stable, managing concurrent calls and automating failover between providers. Our seamless integration with human agents, with features like warm transfers and smart queuing, as well as our seamless integration with existing tech stacks, including multiple LLMs, VoIP, providers and tech.
Does Dasha AI have any kind of no-code voice AI agents builder?
No, Dasha AI does not offer a no-code builder. This is a deliberate choice because building advanced, real-world voice AI agents that can handle complex scenarios requires proper programming and customization that simply cannot be achieved through a no-code interface. Dasha AI is specifically designed for developers who need to create sophisticated, production-ready voice applications. For businesses without in-house developers, we can connect you with certified Dasha developer experts from our network - just reach out to support@dasha.ai.
Do I need to have developers on my team to use Dasha?
You need someone technical, but it doesn't have to be your employee. Dasha is enterprise-grade software that requires proper implementation — like Salesforce or SAP. We can help train your existing team or connect you with certified implementation partners who know your industry. The investment in proper setup pays for itself, and avoids changing technologies after the prototype phase.
What languages does Dasha support?
Over 30 languages, allowing customization of agent's accent, gender, voice and even in-call language switching. This is ideal for enterprise with global customer care operations, or brands that operate in cultural contexts that benefit from access to multi-lingual agents.
Can I integrate Dasha with my existing phone system?
Yes, you don't need to change anything. Dasha integrates with your SIP/VoIP providers, can use multiple providers simultaneously, and even bring your existing phone numbers or carrier (BYOC). This allows you to focus on how to maximize efficiency and customer satisfaction, rather than retooling your entire stack.
What Language Models (LLMs) does Dasha AI support?
Every major LLM, plus the ability to use multiple models in one conversation. This means you're never locked into outdated technology, and you never lose any progress and learnings you've made in a particular model. If GPT-5 launches tomorrow, you will be able to use it immediately, either replacing your current setup or just in those areas where it performs better. If Claude gets better at math, switch to that for complex math and calculations. You get the best of every AI model, always, without vendor lock-in or service interruptions.
How does Dasha ensure reliable performance at scale?
We've handled millions of production calls because reliability isn't optional in real business. While other players struggle at a few concurrent calls, Dasha's infrastructure is built for high-volume operations in mind, with automatic failover, real-time monitoring, and comprehensive testing. Your customers never experience downtime, even when third-party services fail.
Can I white-label Dasha for my own business?
Absolutely — and many agencies are doing exactly that. Our white-label platform lets you unlock your clients' potential, so that they don't become a block for your work while you provide additional value and a new revenue stream. Become an AI voice expert for your clients while we handle the complex backend. Marketing agencies, consultancies, and tech companies are generating new revenue flows offering Dasha-powered solutions under their own brand.
Can I customize the AI agent's voice and behavior?
Yes, with Dasha, you get creative brand control up to the smallest detail. Unlimited custom voice clones and extensive customization options through DashaScript, our proprietary programming language. Every response, personality trait, and speaking style aligns perfectly with your brand guidelines — not generic AI responses.
How does Dasha handle data integration?
Your AI agents become extensions of your existing systems, not isolated tools. Connect Salesforce, HubSpot, Zendesk, and any database in real-time. When customers call, agents instantly access their history, update records during conversations, and trigger workflows automatically. Result: personalized service that feels seamless and professional.
What kind of support does Dasha provide?
We're dedicated to your success, because our own growth has happened through happy customers and success stories. You can expect a dedicated team, including members of the C-suite, ensuring your experience with Dasha is the most satisfactory and that you fully leverage the power of an army of voice agents to drive your business customer support to the next level.
How can I measure the performance of my AI agents?
With Dasha, get a full picture of every conversation and business outcome. Access call recordings, track conversion rates, customer satisfaction, resolution times, and custom KPIs that matter to your business. Experiment with A/B tests to see how different prompts, LLMs and agents perform in similar circumstances.
Can Dasha handle both inbound and outbound calls?
Dasha can handle both. Inbound agents provide 24/7 support and never miss a single lead. Outbound agents qualify leads and prospects, book appointments, and detect voicemails. In both cases, you'll have real-time metrics, access to call recordings and actionable insights that will allow you to continue refining your agents' behavior.
What about security and reliability?
Dasha provides enterprise-grade infrastructure that Fortune 500 companies trust. Automatic failover, real-time monitoring, and 99.9% uptime SLA ensure your operations never stop. You can monitor our platform status in real-time at status.dasha.ai, and rest assured your business continuity is our top priority.
How quickly can I get started with Dasha?
From demo to deployment in weeks, not months. Schedule a call with our team to see a custom demo for your industry. For immediate exploration, test our capabilities at playground.dasha.ai. Most clients go from first call to live deployment within 30 days. Ready to see what's possible for your business?