How to get more conversions at a lower AHT?
Case study: using a real-time on-the-call AI support system, the #1 fastest growing insurance company, as per Inc. 500, has seen average call-handle times for their agents drop by as much as 45% and experienced a 52% lift in customer conversion rates.
The speech and voice recognition market is projected to grow up to $21.5bln worldwide by 2024.
Why Voice? It is the only native interface for human communication. It has been neglected for visual interfaces because voice technology simply was not at the level required for seamless communication. This is changing rapidly.