# Dasha AI - Comprehensive Product Information

> Snapshot generated: 2026-08-19; regenerated periodically. Figures below are values as of that
> date and may since have changed. Current values are available from the agent endpoint listed
> in /.well-known/agent.json, which answers from the maintained knowledge base and says when
> something is not published.

> Dasha AI is a platform for building ultra-realistic voice and text AI agents. It enables developers and businesses to deploy conversational AI agents that handle real-time phone calls, WebRTC sessions, and text-based interactions with human-like fluency and sub-second response times.

## Company

Dasha.AI Inc. was founded in 2019 by Vlad Chernyshov. The company is headquartered at 575 Market St, San Francisco, CA 94105, USA. Dasha focuses on enabling developers to create production-grade voice AI agents that can replace or augment human agents in customer-facing conversations.

## Core Product: Dasha AI Platform

### Voice AI Agents

Dasha's core offering is ultra-realistic voice AI agents. These agents conduct phone conversations that are nearly indistinguishable from human agents. Key voice capabilities include:

- **Ultra-realistic speech synthesis**: Proprietary TTS engine producing natural-sounding speech with appropriate prosody, emotion, and pacing, plus voice cloning and unlimited custom brand voices.
- **Real-time conversation**: Sub-second latency for natural turn-taking, supporting interruptions and overlapping speech. Ranked #1 in end-to-end latency on voicebenchmark.ai.
- **Telephony integration**: Native support for PSTN (public switched telephone network) and SIP (Session Initiation Protocol) for both inbound and outbound calls. Bring your own carrier (BYOC) and phone numbers; connect any SIP/VoIP provider or PBX.
- **WebRTC support**: Browser-based voice interactions for web applications without requiring phone infrastructure.
- **Multi-language support**: 30+ languages, with mid-call language switching — the agent adapts instantly when a customer changes language mid-sentence.

### REST API

Dasha is REST-API-first: if you can make an API call, you can ship a voice agent. The REST API enables:

- Start and manage conversation sessions
- Configure agent behavior at runtime, including dynamic VoIP configuration per customer or campaign
- Retrieve conversation transcripts and analytics
- Integrate with CRM systems, helpdesks, and business tools
- Manage agent deployments and versions
- Access call recordings and real-time events

### Full Programmatic Control

When REST API defaults are not enough, Dasha provides full low-level control of conversation behavior:

- Deterministic conversation flow control — exact flows, edge cases, predictable behavior
- Use any LLM (GPT, Claude, Gemini, or your fine-tuned model) and switch LLMs mid-conversation
- Automatic failover and multi-provider load balancing across LLM providers
- Memory management — control what the agent remembers or forgets mid-conversation
- Dynamic field insertion in prompts with real-time CRM data
- Knowledge Base (RAG) — upload documents and the agent pulls relevant context automatically

### Analytics and Monitoring

- Real-time conversation monitoring and real-time logs
- Call recording and transcript generation, with full-text search across calls
- Performance metrics (latency, completion rates, customer satisfaction)
- Event tracking, funnel building, and automatic call tagging/disposition
- A/B testing of prompts and scripts with real calls
- Post-call analysis — sentiment, entities, and custom labels extracted automatically

## Technical Architecture

Dasha operates as a cloud-hosted platform:

- **Agent OS**: The operating system for AI agents — a unified runtime to deploy, observe, and optimize voice, text, and multimodal agents through one control plane ("Kubernetes for agents").
- **Agent-to-Agent Communication**: Supports scenarios where multiple AI agents collaborate on complex tasks, delegating subtasks and orchestrating workflows.
- **Voice AI Backend**: The infrastructure layer handling speech recognition, synthesis, telephony, and WebRTC connections. 500M+ calls processed; scales to 10,000+ concurrent calls.
- **On-premise deployment**: Available for enterprises that require data on their own infrastructure.

## Use Cases

Dasha AI agents are deployed across multiple industries and functions:

### Customer Service
- Automated inbound call handling for support inquiries
- Outbound follow-up calls for issue resolution
- 24/7 availability without staffing constraints

### Sales and Lead Qualification
- Outbound prospecting calls at scale
- Lead qualification and appointment scheduling
- Follow-up calls for abandoned carts or incomplete applications


> Compliance status: Dasha does not currently publish formal third-party attestations (for
> example SOC 2 Type II, ISO 27001, or a HIPAA BAA), nor documented data-retention, residency,
> or subprocessor terms. The use cases in this section describe technical capability, not a
> compliance claim. For healthcare, financial services, or any regulated workload, confirm the
> current posture at https://dasha.ai/security or security@dasha.ai before relying on it.
> A SOC 2 Type II audit is currently in progress with an independent auditor (observation
> window completing late 2026); the attestation will be published at https://dasha.ai/security
> when issued.

### Healthcare
- Appointment scheduling and reminders
- Patient intake and triage
- Prescription refill requests

### Financial Services
- Account inquiries and balance checks
- Payment processing and reminders
- Fraud alert verification calls

### Real Estate
- Property inquiry handling
- Appointment scheduling for viewings
- Follow-up with leads from listings

### Collections
- Payment reminder calls
- Payment arrangement negotiations
- Account status updates

## Pricing

Dasha offers two plans:

### Developer Plan (Free)
- 1,000 free minutes — no credit card required
- One concurrent call
- Full access to the API
- Email support

### Growth Plan
- Starting at $0.08 per minute
- Unlimited concurrent calls (up to 1,000 per AI agent or more)
- 99.99% uptime target (live per-component history: https://status.dasha.ai)
- All-inclusive except VoIP and LLM tokens
- Priority support via private channel
- Volume and committed-usage discounts

All plans include one-second billing increments (no minimum call duration), no charge for unconnected call attempts, and unlimited concurrent lines. VoIP and LLM tokens are pass-through at your negotiated rates with no Dasha markup — bring your own OpenAI API key and your own Twilio account.

## Competitive Positioning

Dasha differentiates from alternatives in several categories:

### vs. API Platforms (Twilio, Vonage)
Dasha provides a complete voice AI solution rather than requiring developers to assemble multiple APIs (STT, TTS, telephony, NLU) into a working system. This reduces development time and ensures optimized end-to-end latency.

### vs. Open Source Frameworks
While open-source voice AI tools offer flexibility, they require significant infrastructure expertise to deploy and maintain at production scale. Dasha handles infrastructure, scaling, and optimization, letting developers focus on conversation design.

### vs. DIY Solutions
Building a custom voice AI stack requires expertise in speech recognition, synthesis, telephony, NLU, and real-time systems. Dasha provides all these capabilities in a single platform, eliminating the need to integrate and maintain multiple components.

## Voice Benchmark Performance

Dasha builds and operates voicebenchmark.ai, an open voice AI benchmark with public methodology and downloadable raw data. It is our own benchmark, not an independent third party; the code and per-provider results are public so anyone can reproduce them. Performance is measured on latency, voice quality, and conversation handling. Dasha ranks #1 in end-to-end latency — measurably the fastest voice AI platform, with sub-second responses that make conversations feel natural rather than robotic.

## Integration Options

- **CRM Integration**: Salesforce, HubSpot, and custom CRM systems via REST API
- **Helpdesk Integration**: Zendesk and hundreds of other tools via webhooks
- **Automation**: Zapier integration connecting 5,000+ apps, plus direct database connectivity
- **Telephony Providers**: Any SIP/VoIP provider — Twilio, Vonage, or your own PBX (BYOC)
- **Custom Webhooks**: Real-time event notifications for conversation events, plus start webhooks to validate and configure agents before calls begin
- **MCP Integration**: Connect Model Context Protocol servers for extended AI capabilities

## Documentation and Resources

- [Developer Documentation](https://blackbox.dasha.ai/docs)
- [Start building free](https://blackbox.dasha.ai/login) - 1,000 free minutes, no credit card required
- [Blog](https://dasha.ai/blog) - Technical articles, tutorials, and product updates
- [GitHub Samples](https://github.com/dasha-samples) - Example applications and starter projects
- Community: Developer community and support channels

## Contact Information

- [Website](https://dasha.ai)
- Support Email: support@dasha.ai
- [LinkedIn](https://www.linkedin.com/company/dashaai/)
- [Twitter](https://twitter.com/DashaAI_/)
- [GitHub](https://github.com/dasha-samples)
- Address: Dasha.AI Inc., 575 Market St, San Francisco, CA 94105, USA