How to use AI to automate insurance call centers for claims process automation and more
Imagine an AI call center agent that picks up every call on the first ring, identifies the customer by their policy number, answers the majority of their questions, finds information that the customer needs and only transfers to a human agent if there is absolutely no way it can resolve the issue on its own.
Problems with Insurance call centers
- Unmotivated call center agents
- Low oversight and QA practices
- Data loss potential